😍 FREE SHIPPING ON ALL ORDERS TO AUS/NZ😍

FAQ's

PRODUCTS

Where are your products made?

We are an Australian owned and operated business. All of our products are made in Australia.

Where can I find a full list of the ingredients in your products?

A complete list of the ingredients can be found under each product listing and on the product label. You can be confident purchasing from us knowing that ALL of our skincare contains no parabens, SLS, or any synthetic chemicals.

Are your products organic?

Our products contain organic ingredients where possible. However, not all ingredients are organic. The organic ingredients are denoted by an asterisk (*) on each ingredient list.

Are your products vegan?

Yes!

Are your products 100% natural?

Yes!

Are your products suitable for sensitive skin?

Absolutely! This whole skincare range began with this skin type in mind.

Is there a minimum age for using your products?

Our products are safe for use on adults and children. As always, perform a patch test before using.

Are your products suitable in pregnancy?

Yes! There is no added Vitamin A in any of our products.

  

SHIPPING

How much does shipping cost? 

AUSTRALIA

Order Value Standard Shipping
All Orders FREE

 

REST OF THE WORLD 

Order Value Standard Shipping
< $100 $20
$100 and over FREE

 

Who is delivering my order?

We send our parcels via Australia Post or Sendle.

When will I receive my order?

Standard Shipping (Australia Post) 3-8 Business days

Standard Shipping (Sendle) 1-3 Business days

Standard/International Shipping - Our parcels are shipped from postcode 3173 in Melbourne, Australia. Click on the link below to get an estimate for your delivery time:

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/ 

During busy periods (Christmas, New Years Day, holiday seasons) and extreme weather events, there may be delays in receiving your parcel. Please allow a few extra days for delivery.

PACKAGING

What will my order be mailed in?

We care for the environment. Where possible, we opt for sustainable options.

The products will be packaged in a recyclable cardboard mailing box and/or a satchel where necessary.

RETURNS/EXCHANGES

Can I get a refund/exchange?

If you are unsure which products are best suited to your skin type, please contact us BEFORE placing your order. We are always more than happy to provide you with product recommendations, advice and answers to any questions you have.

Due to the nature of the products and for hygiene reasons, we are unable to offer refunds/exchanges for change of mind purchases once shipped. This ensures that:

1. You receive your parcel ASAP after placing your order.

2. You are receiving high-quality, fresh and un-tampered products with every order.

 

I have received a damaged item, what should I do?

All of our products contain 100% natural ingredients and are stored in controlled conditions at our warehouse in Melbourne, maintaining their freshness and effectiveness. All orders are checked for quality before they leave the warehouse.

In the unlikely event that you receive a damaged item, please contact us within 7 days of receiving the parcel (within 7 days of receipt from the "delivered" date showing on your parcel tracking number).

In the event that a refund is provided, shipping costs are not refundable and remain the responsibility of the buyer.

 

SOMETHING ELSE

If you can't find the answer to your question here, please contact us