RETURNS / EXCHANGES
If you are unsure which products are best suited to your skin type, please contact us BEFORE placing your order. We are always more than happy to provide you with product recommendations, advice and answers to any questions you have.
All of our products contain 100% natural ingredients and are stored in controlled conditions at our warehouse in Melbourne, maintaining their freshness and effectiveness. All orders are checked for quality before they leave the warehouse.
Due to the nature of the products and for hygiene reasons, we are unable to offer refunds/exchanges for change of mind purchases once shipped. This ensures that:
1. You receive your parcel ASAP after placing your order
2. You are receiving high-quality fresh, untampered products with every order
In the unlikely event that you receive a damaged item, please contact us within 7 days of receiving the parcel (within 7 days of receipt from the "delivered" date showing on your parcel tracking number).