✈️ FREE SHIPPING OVER $60 to AUS / NZ ✈️ DM us for a FREE SKIN CONSULTATION 😍

SHIPPING POLICY

DISPATCH AND TRACKING 

All orders are shipped from our warehouse in Dandenong (postcode 3175), Victoria, Australia.

Parcels are shipped within 24 hours of receiving the order, excluding weekends and public holidays.

Once dispatched, you will receive an email notification with your tracking number. Note that it may take up to 12 hours for your tracking information to become available online. Please refer to the Australia Post website for tracking updates:

https://auspost.com.au/mypost/track/#/search


CHANGES TO YOUR ORDER

Once you place your order, we move quickly to pack and send your parcel so you can receive it ASAP. Because of this, we are unable to make any changes to your order once you have processed it.

 

PACKAGING

We care for the environment. Where possible, we opt for sustainable options.

Depending on the size of your order, the products will be packaged in either a satchel or cardboard mailing box.

Our mailing bags from Hero Packaging are made from corn starch and cassava roots. They are biodegradable and compostable in compost bins. Simply remove any plastic tape from the bag (if any) and throw it in your garden compost bin. Alternatively, if you're in Australia, CLICK HERE to find your nearest composter.

In the event that these bags are unobtainable, we may use an alternative such as an Australia Post satchel. These are (sadly) not compostable.

Our white cardboard mailing boxes are recyclable. Simply reuse or place them into your recycling bin.

  

DELIVERY TIME

Orders are packed and shipped from our warehouse in Melbourne. 

For estimated delivery times, please refer to the Australia Post website: 

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

Once the parcel has been shipped and a tracking number has been issued, SKIN FRUIT is not responsible for any lost, stolen parcels or any packages delayed in transit.

During busy periods (Christmas, New Years Day, holiday seasons) and extreme weather events, there may be delays in receiving your parcel. Please allow a few extra days for delivery.

 

SHIPPING COSTS 

 

AUSTRALIA / NEW ZEALAND

Orders under $60 - Add $6 for shipping

Orders over $60 - FREE SHIPPING

 

WORLDWIDE

Orders under $100 - Add $15 for shipping

Orders over $100 - FREE SHIPPING

 

ADDITIONAL TAXES/DUTIES (FOR ORDERS OUTSIDE OF AUSTRALIA)

Prices displayed on our website are in Australian dollars. They do not include additional taxes, fees and/or duties for international orders - Any additional charges are the responsibility of the recipient. 

 

RETURNS / EXCHANGES

If you are unsure which products are best suited to your skin type, please contact us BEFORE placing your order. We are always more than happy to provide you with product recommendations, advice and answers to any questions you have.

All of our products contain 100% natural ingredients and are stored in controlled conditions at our warehouse in Melbourne, maintaining their freshness and effectiveness. All orders are checked for quality before they leave the warehouse.

Due to the nature of the products and for hygiene reasons, we are unable to offer refunds/exchanges for change of mind purchases once shipped. This ensures that:

1. You receive your parcel ASAP after placing your order

2. You are receiving high-quality fresh, untampered products with every order 

In the unlikely event that you receive a damaged item, please contact us within 7 days of receiving the parcel (within 7 days of receipt from the "delivered" date showing on your parcel tracking number).